You can place an order by selecting your desired products on our website, adding them to your cart, and proceeding to checkout. Follow the on-screen instructions to complete your order.

Yes, we offer installment payment options through selected banks and financing partners. Currently SalamTec is offering installment plan with the following banks: Faysal Bank, Bank Alfalah, JS Bank, and Bank of Punjab. Please contact our support team for more details.

Yes, you will receive an email and WhatsApp confirmation once your order is successfully placed.

No, you can shop as a guest on SalamTec. Simply provide your contact and delivery details during checkout.

Once your order is confirmed, you’ll receive a confirmation message with a tracking ID and video of dispatch. Use this ID on our website’s “Track Order” page or contact us at +92 304 111 6009 for updates.

You can cancel or modify your order within 2 hours of placement by calling +92 304 111 6009. After this period, cancellations or changes depend on the order’s processing status.

We accept direct bank transfers, payment through debit/credit cards, HBL Pay, Alfa Pay and cash on delivery (COD). Ensure payments are made to official SalamTec accounts only.

Yes, installment plans are offered for Alfalah Bank, Faysal Bank, and JS Bank credit card holders. Contact us at +92 304 111 6009 for details on eligible products and terms.

Absolutely. Our payment gateway uses secure encryption to protect your information. Always verify you’re on our official website before entering payment details.

Shipping fees vary based on your location and order size. The exact cost will be displayed at checkout before you confirm your order.

Deliveries typically take 3–7 business days, depending on your location in Pakistan. You’ll receive tracking details to monitor your order’s progress.

Yes, we deliver nationwide. However, some remote areas may have limited delivery options.

Open parcel delivery is not permitted. However, you can record a video while unboxing to report any issues within 24 hours of delivery for assistance.

We offer a 7-day return policy for defective or incorrect items. Products must be unused, in original packaging, and accompanied by the receipt. Contact us at +92 304 111 6009 to initiate a return.

Refunds are processed within 7–14 business days after we receive and verify the returned item. Refunds are issued via the original payment method or as store credit, depending on the case.

Exchanges for defective or incorrect items are subject to availability. Reach out to us within 7 days of delivery to arrange an exchange.

Yes, items such as opened software, consumables, and customized products are not eligible for return. Please check our Return Policy for details.

Absolutely. We only deal in 100% original and authentic products sourced from authorized distributors.

Yes, most products include a manufacturer’s warranty (typically 6–12 months). Check the product page for specific warranty details or contact us at +92 304 111 6009.

Warranty claims can be made directly through the brand’s service centers or contact our support team at +92 304 111 6009 for guidance on the process.

You can reach us via phone or WhatsApp at +92 304 111 6009, or email us through the “Contact Us” page on our website. We’re available from 9 AM to 6 PM, Monday to Saturday.

Report the issue within 24 hours of delivery by calling +92 304 111 6009 or emailing us with a package opening video and order details. We’ll guide you through the return or replacement process.